Try Curbwise on a few walks. If it isn't for you, send it back within 30 days for a full refund.
At a glance
- Return window: 30 days from delivery
- Refund to: original payment method
- Refund processed: within 5 business days of arrival
- Restocking fee: none
How to start a return
Email hello@curbwiseshop.com with your order number and a line about what went wrong. We'll reply with the return address and next steps within one business day. Please don't send anything back before you hear from us.
What we can take back
- The scooper, used or unused, as long as it's clean and you have all the parts.
- Opened bag rolls are fine. We won't charge you for bags you've used.
- We can't accept anything sent back after 30 days, or a scooper damaged by something other than normal use.
Who pays for return shipping
- Faulty, damaged or the wrong item: we pay, and we'll email you a prepaid label.
- Changed your mind: you cover the return postage, usually $5–10.
Damaged or wrong item
Email us a photo within 7 days of delivery and we'll send a replacement straight away. In most cases you won't need to send the original back.
Exchanges
Want a different colour? Send the first one back for a refund and place a new order. That's the fastest way to get the one you want.
Cancelling an order
Email us within 12 hours of ordering and we'll cancel it and refund you in full, as long as it hasn't shipped.
Refunds
Once your return reaches us we'll check it and refund you within 5 business days. Your bank may take another 3–5 days to show the money. We refund what you paid for the product; original shipping was free, so there's nothing to deduct.